Privacy Policy

1. Scope and who we are

This Privacy Policy applies to the website at cookglo.top, our product and sales enquiries, and business communications handled under the Cookglo and Shine's Kitchen names. These services are operated by Guangdong Changfeng Supply Chain Management Co., Ltd. ("we", "us", or "our").

This policy does not govern third-party websites or services that have their own privacy notices, including Meta and WhatsApp.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact and business details, such as your name, company, job title, email address, telephone or WhatsApp number, country, and preferred language.
• Enquiry and transaction information, including product interests, specifications, quantities, quotation requests, shipping requirements, order references, and records of our correspondence.
• Technical information, such as IP address, browser and device type, pages visited, referring page, and basic server logs. Where cookies or analytics tools are used, they may collect similar usage data.
• Compliance information reasonably required for export, sanctions, fraud prevention, tax, customs, payment, or other legal checks.
• Information you choose to provide, including documents, images, voice notes, or other content sent in a business conversation.

Please do not send passwords, payment-card security codes, or other highly sensitive information through ordinary messaging channels.

3. How we use information

We use information where reasonably necessary to:

• respond to enquiries and provide product, quotation, and service information;
• prepare, negotiate, perform, and support orders or other contracts;
• communicate service, delivery, account, and transaction updates;
• provide customer support and maintain business relationship records;
• improve our website, products, operations, and communication quality;
• protect our systems, users, and business against misuse or fraud;
• meet legal, regulatory, accounting, customs, and export obligations; and
• send relevant marketing communications where permitted, subject to your right to opt out at any time.

Depending on the applicable law, our basis for processing may include your consent, steps requested before entering a contract, performance of a contract, compliance with law, and our legitimate business interests where those interests are not overridden by your rights.

4. WhatsApp communications

If you contact us on WhatsApp, we receive your WhatsApp number, profile information made available to us, message content, and associated delivery and interaction data. We use this information to answer your enquiry, provide requested business information, support an order, and—where permitted—send relevant follow-up or template messages.

You may stop marketing messages by replying STOP or asking us not to contact you. Service or transaction messages may still be sent where necessary. WhatsApp and Meta independently process information under their own terms and privacy policies.

5. Sharing and international transfers

We do not sell personal information. We may share information only as reasonably needed with:

• service providers supporting hosting, messaging, analytics, CRM, communications, logistics, payments, professional advice, or security;
• manufacturers, distributors, shipping providers, customs agents, banks, and other parties involved in a requested quotation or transaction;
• regulators, courts, law enforcement, or other parties where disclosure is required by law or necessary to protect rights and safety; and
• a successor or transaction counterparty in connection with a merger, financing, reorganisation, or transfer of relevant business assets, subject to appropriate safeguards.

Because we conduct international business, information may be processed in countries other than your own. Where required, we use contractual or other appropriate safeguards for such transfers.

6. Retention and security

We retain information only for as long as reasonably necessary for the purposes described above, including customer support, contract performance, dispute resolution, and legal or accounting obligations. Retention periods vary according to the type of record and applicable requirements.

We use reasonable administrative, technical, and organisational safeguards. No method of internet transmission or storage can, however, be guaranteed to be completely secure.

7. Your choices and rights

Subject to applicable law, you may ask us to access, correct, delete, or restrict the use of your information, object to certain processing, or withdraw consent. You may also unsubscribe from marketing at any time.

We may need to verify your identity before completing a request. Some information may be retained where required by law, needed to protect legal rights, or necessary to complete a transaction you requested. See our Data Deletion Instructions for the request process.

Children

Our products and business services are intended for organisations and adults. We do not knowingly solicit personal information from children.

Policy updates

We may update this policy to reflect changes in our services or legal requirements. The effective date at the top will show when it was last revised.

8. Contact us